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1. Why buy an electric scooter?
1.1 Save fuel: It saves you a lot of money
1.2 Extremely convenient: You can quickly get to where you want to go. No need to wait, just unfold the scooter and you are ready to go.
1.3 Ecology and respect for the environment: Every time you use an electric scooter, you are contributing to protecting the earth's ecology.
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2. My Kukirin electric scooter has a problem, what should I do?
If you purchased your scooter online from the Kukirin website, please contact our support team at service@kugoo-ireland.com
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3. Does Kukirin electric scooter have warranty? How long?
Only for orders purchased on our website (https://www.kugoo-ireland.com/), we can provide you with 12 months of after-sales and repair services. Please refer to the warranty page for details.
Click here to visit Warranty Policy
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4. What is the return and refund policy for Kukirin electric scooters?
Unopened items in their original condition at the time of delivery or pickup (customer is responsible for returning or bringing the item back to the store) must be returned within 7 days of delivery/pickup. You will be responsible for the return shipping costs of the item. Thank you for your understanding and support. Please refer to the Return and Refund page for details.
Click here to visit Refunds & Returns
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5. How long will it take for me to receive the product?
Our goal is to ensure that your order is processed quickly and efficiently.
We will dispatch from our Polish warehouse within 24 hours.
It will take 4-7 days for your goods to arrive at your address. However, since we have no control over shipping, the arrival time will vary according to actual conditions. Please check your order in the background to confirm how long delivery will take. Please refer to the shipping information page for details.
Click here to visit Shipping Information
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6. How should I choose a model? What is the best model for me?
You can choose a scooter based on the following factors: safety/size/performance/comfort/cost/riding conditions. You can also ask our customer service and tell us your needs, and we will give you reference advice.
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7. What is the maximum weight that the Kukirin electric scooter can bear?
Weight and driving conditions are closely related in terms of speed. You can ask our customer service and we will give you a reference.
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8. What should you pay attention to when driving a Kukirin electric scooter?
Safety first, wear protective gear when riding, pay attention to the local weather, pay attention to the dangers on the road, and remember to lock the scooter after riding!
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9. What is the difference between an e-scooter and an e-bike?
E-scooters are gearless two-wheeled vehicles that work the same way as regular scooters but are powered by electricity. All components and other electrical parts are covered, providing riders with extra safety on every route.
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10.Can electric scooters be used in rainy, cold weather?
1.1No, we do not recommend riding in rainy weather.
1.2Riding in colder temperatures can affect the performance of the scooter. The key is to ensure that the scooter is always stored indoors. Leaving the scooter in a cold environment may damage the tires, motor and battery.
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11.About the battery.
1.1 Battery storage time is 6 months (-20°F to 60°F)
1.2 Relative humidity for battery storage = 45% - 75%
1.3 The possible storage temperature range for lithium-ion batteries is -20°C to 60°C (-4°F to 140°F), but for long-term storage, the recommended storage temperature is -20°C to 25°C (-4°F to 77°F), and the ideal temperature is 15°C (59°F). Batteries should be stored at a partial state of charge between 30% and 50% (with at least 2 battery indicators). Although batteries can be stored in a fully discharged state, the battery voltage should not be less than 2.0 volts per cell, and the battery should be fully charged to prevent over-discharge. The maximum voltage should not exceed 4.1 volts.
1.4 Charge the battery before storage and every few weeks
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12. How do I clean my Kukirin product?
How do I clean my Kukirin product?
You can keep your scooter sparkling clean! We recommend using a damp cloth to wipe your product, we have found that using a dry brush does the job just fine. Do not soak in water.